MR FAB SHOES REFUND POLICY
At MR FAB Shoes, we aim to provide you with the highest quality footwear and the best customer service. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free refund policy. Please read the following guidelines to understand our refund process:
1. Eligibility for Refunds:
- You may request a refund within 3 days of receiving your order.
- To be eligible for a refund, the item(s) must be in their original condition, unused, and in their original packaging.
- Please note that personalized or customized items, gift cards, and items marked as final sale are not eligible for refunds.
2. Refund Procedure:
To initiate a refund, please follow these steps:
- Contact our customer service team within 3 days of receiving your order to request a refund and obtain a return authorization (RA) number.
- Securely package the item(s) along with a copy of your invoice and the RA number.
- Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method for your return.
- Once we receive and inspect the returned item(s), we will process your refund within 5 business days.
3. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable unless the return is due to an error on our part.
4. Return Shipping Costs:
- You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- If the return is due to a defect or an error on our part, we will provide a prepaid return label.
5. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a return label and either a replacement or a refund, depending on your preference.
6. Contact Us:
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
Thank you for choosing MR FAB Shoes for your footwear needs. We value your satisfaction and are committed to ensuring a positive shopping experience.